Telehealth Appointments 

Although most of us are used to using zoom to connect, here are some details around using zoom for a Telehealth appointment.

Before your appointment

To get ready for your telehealth video appointment, we encourage you to read the following information:

What is a Telehealth video appointment?

A telehealth video appointment allows you to access health services over a video conference call.

Preparing for a Telehealth video appointment

Ensure you have the following:

  • A computer, tablet, or mobile phone with a video camera and microphone

  • A browser such as Safari, Chrome, or Firefox installed and updated to the latest version

  • A Zoom App downloaded and installed on your desktop or mobile device (recommended but not required, you can join via a browser)

    • For a Mobile App, go to your app store (App Store or Google Play), search for ‘Zoom Cloud Meetings’, tap Download and follow the step.

    • For a Desktop App (to use on a computer), go to zoom.us/download, click Download under Zoom Client for Meetings, open the file and follow the steps to install

  • A stable internet connection

  • A quiet and private room to complete the call from

  • Somewhere to write down notes from your practitioner during the call

How to access the Telehealth video appointment

1. Five minutes before your appointment click on the link emailed to you when you made the booking

2. On the ‘Join a Telehealth Session’ screen click ‘‘Join with App’ to join your session with the Zoom app you installed. 

We recommend using the Zoom app for the best session experience. However, you will be able to join the session in your browser, click ‘Join in browser’ to access this option. 

Your browser will request access to your camera and microphone for your practitioner can see and hear you, so make sure you allow access. Check your browser settings and unblock video and audio if you can’t see the video of yourself.

If you are unsure about how to do this please click on the relevant browser for instructions:

3. Wait for your practitioner to join the video call. 

The Telehealth Platform

This telehealth platform is provided by Denis Smith Counselling via the Zanda Health Practice Management platform, which leverages software and technologies of third party providers such as Zoom. Telehealth calls are secure, private and not automatically recorded by the platform and software providers. Your practitioner may record the session with your permission for clinical or administrative purposes. All call data is fully encrypted, and Zoom does not have access to any of your personal information.

Privacy and Terms of Service

Your health practitioner may collect personal information about you (which may include sensitive information) for the purposes of providing you with health services or enabling the telehealth appointment. By using the telehealth service you agree to {BusinessName} Terms & Conditions, and to its collection and handling of your personal and sensitive information in accordance with its Privacy Policy.